AI and telephony

When you call a business that uses qutee.ai, you speak with an AI phone assistant. This page explains how you can tell, what happens to the call, and whom you can contact.

The assistant says that it is an AI

Our phone assistants identify themselves as AI in the default greeting at the start of every call (Art. 50 EU AI Act).

Recording and transcripts

The business you call decides whether audio and transcripts of a call are stored. Optional recording only happens with your consent. There is no biometric identification.

Audio, transcripts and call content are not used to train or fine-tune AI models.

Who is responsible?

When you call the number of one of our customers (for example a medical practice, hotel or car dealership), that business is responsible for your data and qutee.ai processes it on its behalf. When you call a qutee.ai number (for example a demo or support), qutee.ai GmbH is responsible.

Your rights and contact

Purposes, legal bases, retention and your rights are set out in theprivacy information for callers. You can reach our data protection officer at[email protected].