Claims Slip Through the Cracks
During high call volumes, important reports end up on voicemail or are never captured at all.
Industry Solution for Insurance
No claim left waiting – even during high call volumes.
qutee.ai captures claims around the clock, answers questions about policies and products and forwards urgent requests to the right place in a structured way – so your team can focus on the complex cases.
24/7available, even outside service hours
0lost claims thanks to structured capture
EUGDPR-compliant hosting in Germany
The Problem
If nobody answers, the customer loses trust exactly when it matters most.
Insurers don't just lose time – they lose customer satisfaction: missed claims, long waiting times and repetitive questions that block the team.
Long Waiting Times at Peak
Customers often call in stressful situations – and a hold queue makes the frustration worse at exactly that moment.
Incomplete Case Data
Policy number, what happened or the date are missing and have to be re-captured later at great effort.
Use Cases
One AI assistant for every customer enquiry.
qutee.ai guides callers naturally through the conversation and hands your team a ready-to-act summary at the end.
Claims
Capture policy number, what happened, date and availability – and hand it over in a structured format.
Contract & Product Questions
Take questions about tariffs, cover and contract details and route them to the right advisor.
Payment & Invoice Questions
Document premium changes, invoices and payment enquiries in a structured way and pass them on.
Callback Requests
Log every request cleanly: name, policy, topic and preferred time – then send it to the right advisor.
Call Routing
Transfer urgent calls directly to the claims department or the advisor – no hold music, no wrong department.
Frequently Asked Questions
Service hours, required documents and simple process questions answered instantly and accurately.
How It Works
Every call. Fully documented.
The customer speaks naturally. qutee.ai asks the right follow-up questions and hands over a structured summary.
Example Conversation
Result for the InsurerStructured
CategoryClaim
PolicyMOT-123456
IssueRear-end collision (car)
WhenThis morning
CallbackToday 2–4 pm
PriorityHigh
Benefits
More calm in service. More time for complex cases.
qutee.ai is not a traditional voicemail – it's a structured pre-qualification layer for your service and claims team.
No lost claimCalls are answered even when your team is tied up with other customers.
Better data qualityYour team sees the policy number, what happened and preferred callback time at a glance.
Happier customersEven at peak times, customers feel looked after immediately – with no hold queue.
More focus for the teamRoutine questions are answered automatically – your team handles the demanding cases.
Trust & Technology
AI telephony you can trust.
qutee.ai was built with maximum focus on data privacy and security – developed in Germany, hosted in Germany.
GDPR-compliant
EU hosting and clear data processing – all customer and policy data stays in Germany.
Quick to launch
No big IT project required – typically live within a few days.
Customisable
Dialogues, routing rules and notifications individually configured per line of business or team.
No new phone number
Your existing number stays the same – a simple call-forwarding rule is all it takes.
Frequently Asked Questions
Yes. qutee.ai asks for all relevant information about a claim in a structured way – policy number, what happened, date and how to reach the caller – and hands the case to your claims team in a clean format.
Yes. When qutee.ai identifies an urgent request, it can transfer the caller directly to a predefined number – the responsible advisor, the claims department or your main office.
Absolutely. Especially in the evening, on weekends and public holidays, qutee.ai is the ideal first point of contact. Instead of a voicemail, customers have an interactive conversation – so no claim or urgent question goes unanswered.
No. Claims and callback requests land in the team's usual email inbox or directly in your CRM or claims system. Your staff work exactly as before – no learning curve, no new tools.
Yes. All data is processed and stored exclusively in the EU. qutee.ai was built to be privacy-compliant from the ground up and meets all GDPR requirements.
Test qutee.ai with real insurance scenarios.
See how qutee.ai automatically handles claims, contract questions, payment enquiries and callbacks – free for 14 days.
Request a Demo