Privacy Policy
Privacy Policy for Visitors of the Website qutee.ai
Last updated: 08/2026
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.
1. Data Collection on This Website
How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.
Other data is collected automatically or after your consent when you visit the website by our IT systems. This is primarily technical data (e.g. internet browser, operating system, or time of the page view). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyse your user behaviour. If contracts can be concluded or initiated via the website, the data transmitted will also be processed for contract offers, orders, or other enquiries relating to assignments.
2. Hosting
External Hosting
This website is hosted externally by Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA (“Cloudflare”, Cloudflare Pages). The personal data collected on this website is stored on the host’s servers. This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.
External hosting is carried out for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast, and efficient provision of our online offering by a professional provider (Art. 6 para. 1 lit. f GDPR). If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
Our host will process your data only to the extent necessary to fulfil its performance obligations and will follow our instructions with regard to this data. Processing in the USA cannot be ruled out. Cloudflare is certified under the EU-US Data Privacy Framework. Where required, we additionally base transfers on the standard contractual clauses of the European Commission.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3. General Information and Mandatory Information
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.
We point out that data transmission on the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.
Note on the Responsible Party
The party responsible for data processing on this website is:
qutee.ai GmbH
Gerichtsstraße 2
65185 Wiesbaden
Phone: +49 611 167 413 61
Email: [email protected]
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).
Storage Period
Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, deletion will take place after these reasons cease to apply.
General Information on the Legal Bases for Data Processing on This Website
If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR if special categories of data pursuant to Art. 9 para. 1 GDPR are processed. In the event of express consent to the transfer of personal data to third countries, data processing is also based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to access to information on your terminal device (e.g. via device fingerprinting), data processing is additionally based on Section 25 para. 1 TDDDG. Consent can be revoked at any time. If your data is required for the fulfilment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. The relevant legal bases in each individual case are explained in the following paragraphs of this privacy policy.
Data Protection Officer
We have appointed a data protection officer.
DEUDAT GmbH
Zehntenhofstr. 5b
65201 Wiesbaden
Phone: +49 611 950008-40
Email: [email protected]
Recipients of Personal Data
In the course of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary in the context of fulfilling a contract, if we are legally obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in the transfer, or if another legal basis permits the data transfer. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You can revoke consent already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)
If data processing is based on Art. 6 para. 1 lit. e or f GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defence of legal claims (objection pursuant to Art. 21 para. 1 GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection pursuant to Art. 21 para. 2 GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, data subjects have a right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
Information, Rectification, and Erasure
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of data processing and, if applicable, a right to rectification or erasure of this data. You can contact us at any time regarding this and other questions on the subject of personal data.
Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:
- If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you may request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it for the exercise, defence, or establishment of legal claims, you have the right to request restriction of the processing of your personal data instead of erasure.
- If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise, or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
SSL or TLS Encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Objection to Advertising Emails
The use of contact data published within the scope of the imprint obligation for sending advertising and information materials not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam emails.
4. Data Collection on This Website
Cookies and Comparable Technologies
Our website uses cookies and comparable technologies. Cookies are small data packets that are stored on your terminal device. Comparable technologies may include, for example, your browser’s local storage or other methods for recognition and storage of settings.
Technically necessary cookies and storage access are used insofar as they are strictly necessary for the provision of the website or of a function expressly requested by you. In these cases, the storage of information on your terminal device or access to information already stored is based on Section 25 para. 2 no. 2 TDDDG. Insofar as personal data is processed in this context, this is based on Art. 6 para. 1 lit. f GDPR; our legitimate interest lies in the secure and functional provision of this website.
Analytics and marketing technologies are activated exclusively after your prior consent. The storage of information on your terminal device or access to information on your terminal device is then based on Section 25 para. 1 TDDDG. The subsequent processing of personal data is based on Art. 6 para. 1 lit. a GDPR. Your consent is voluntary and can be revoked at any time with effect for the future.
You can open and change your selection at any time via the permanently available “Privacy settings” link on the website. The website can also be used without consent to analytics or marketing technologies.
Own Consent Management
To obtain and manage your consents, we use a self-developed consent solution operated on our website. No external consent management provider is integrated. Until you make a decision, optional analytics and marketing services remain deactivated.
So that your selection can be taken into account on further page views and so that given consent can be demonstrated, we store a technically necessary consent status in your browser as a first-party cookie named “qutee_consent_v1”. In particular, the selected categories, the version of the consent texts, and the time of your decision are stored. The consent status is requested again after no more than 6 months, or deleted earlier if the services used or processing purposes change substantially.
Storage of the consent status on your terminal device is based on Section 25 para. 2 no. 2 TDDDG. The associated processing is carried out to fulfil our legal documentation and accountability obligations on the basis of Art. 6 para. 1 lit. c GDPR in conjunction with Art. 7 para. 1 GDPR.
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include in particular:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Date and time of the server request
- IP address
- Requested URL and HTTP status code
This data is generally not merged with other data sources. Processing is based on Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the secure, stable, and technically error-free provision of the website as well as in detecting and preventing misuse and attacks. Log data is deleted as soon as it is no longer required for these purposes, unless a security-relevant evaluation or statutory retention requires longer storage.
Enquiries by Email, Telephone, or Contact Form
If you contact us by email, telephone, or contact form, your enquiry including the resulting personal data, in particular name, contact details, and content of the enquiry, will be stored and processed by us for the purpose of handling your request. Disclosure takes place only insofar as this is necessary for handling or another legal basis exists.
Processing is based on Art. 6 para. 1 lit. b GDPR if your enquiry is related to the initiation or fulfilment of a contract. In all other cases, processing is based on our legitimate interest in the proper handling of enquiries addressed to us pursuant to Art. 6 para. 1 lit. f GDPR or, if requested, on your consent pursuant to Art. 6 para. 1 lit. a GDPR.
The data you transmit remains with us until you request deletion, revoke consent given, or the purpose of storage no longer applies. Statutory retention periods and other mandatory legal provisions remain unaffected.
5. Analytics Tools and Advertising
The services Google Analytics and Microsoft Clarity described below are assigned to the “Analytics” category, and the LinkedIn Insight Tag to the “Marketing” category. These optional services are used only in accordance with your selection in our consent management. Without the respective consent, the associated scripts are not loaded and no data is transmitted to the respective external providers. We operate Rybbit Analytics as a privacy-friendly, cookieless baseline measurement on our own infrastructure and treat it as technically necessary reach measurement.
Rybbit Analytics
We use Rybbit Analytics, an open-source web analytics software that we operate on our own infrastructure. When using Rybbit, no connection is made to the servers of the Rybbit vendor. The analytics data collected by Rybbit remains on our own or controlled server infrastructure.
Rybbit is used for the statistical evaluation of the use of our website. In particular, the following information may be processed:
- Pages viewed, page titles, referrer, and where applicable URL parameters
- Entry and exit pages, session duration, and navigation paths
- Browser type and version, operating system, device type, and screen resolution
- Approximate country and region information
- UTM parameters and events defined by us that are not directly personally identifying
We have configured Rybbit so that no cookies or entries in local browser storage are set for recognition and IP addresses are not stored in the analytics database. The IP address is necessarily processed briefly during the technical connection and may be used by Rybbit to derive an approximate region and to form pseudonymous session or user identifiers. The original IP address is not stored permanently. The function for storing IP addresses is disabled. The identifiers are renewed regularly so that no lasting cross-website recognition takes place.
We do not use Rybbit for cross-website tracking and do not pass analytics data on to third parties for advertising purposes. Session recordings, contents of form fields, entered text, and other sensitive content are not collected by us via Rybbit.
Rybbit is loaded as cookieless baseline measurement without prior consent. Insofar as information were to be stored on or read from your terminal device in this context, this would only take place insofar as it is strictly necessary for the use of the website expressly requested by you or for its secure and functional provision (Section 25 para. 2 no. 2 TDDDG). Processing of personal or pseudonymous usage data is based on Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the privacy-friendly measurement of the reach and stability of this website. You may object to processing for reasons arising from your particular situation.
Detailed data collected with Rybbit is stored for a maximum of 12 months and then deleted or aggregated so that a link to individual sessions can no longer be established. As Rybbit is operated by us ourselves, there is no transfer to the manufacturer and no transfer to a third country in connection with Rybbit.
Google Analytics 4
This website uses Google Analytics 4, a web analytics service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics helps us understand how visitors use our website, which content is accessed, and via which sources visitors reach our website. On this basis we can improve the website, its content, and our campaigns.
Depending on use and configuration, Google Analytics processes in particular the following data:
- Pages viewed, page titles, and technical events
- Referrer URL as well as campaign and source information
- Date, time, session duration, and interactions such as clicks, scrolls, and downloads
- Browser type, operating system, device type, screen and language settings
- Approximate geographic information
- Pseudonymous identifiers to distinguish users and sessions
After your consent, Google Analytics regularly uses first-party cookies, in particular “_ga” and “_ga_<Container-ID>”. These serve to distinguish users and store the session status and have a standard lifetime of up to two years, unless they are deleted earlier via your browser settings, revocation of your consent, or other technical measures.
Google processes the IP address technically when the connection is established. According to Google, individual IP addresses of users from the EU, EEA, Switzerland, and the United Kingdom are not logged or stored. In these regions the IP address is used only to derive coarse location information and is then discarded.
Google Analytics is activated exclusively after your consent to the “Analytics” category. The legal basis for storing or reading information on your terminal device is Section 25 para. 1 TDDDG. The legal basis for processing personal data is Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time via the privacy settings with effect for the future.
Before your consent, no Google Analytics scripts are loaded and no analytics requests are sent to Google. A user ID with which we would assign website visits to a user account maintained by us is not used. Google Signals and advertising personalisation signals are disabled. We do not transmit names, email addresses, phone numbers, or contents of free-text fields to Google Analytics.
The retention period for user- and event-related data in our Google Analytics property is set to 14 months. Google notes that this setting does not apply to all aggregated standard reports. The Google Analytics cookies we set have the technical lifetime stated above, but can be deleted at any time via the privacy settings or the browser.
The recipient of the data is Google Ireland Limited. Processing by Google LLC and other Google companies or service providers in third countries, in particular the USA, cannot be ruled out. Google LLC is certified under the EU-US Data Privacy Framework. Where required, Google additionally bases transfers on the standard contractual clauses of the European Commission.
We have concluded the data processing terms provided by Google for Google Analytics. Further information can be found atData and privacy in the EU for Google Analytics,Privacy and data security for Google Analytics, and inGoogle’s privacy policy.
Microsoft Clarity
This website uses Microsoft Clarity. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (“Microsoft” / “Clarity”). Further information can be found athttps://learn.microsoft.com/clarity/.
Clarity is a tool for analysing user behaviour on this website. In doing so, Clarity records mouse movements in particular and creates a graphical representation of which parts of the website users scroll to most frequently (heatmaps). Clarity can also record sessions so that we can view page usage in the form of videos. We also receive information on general user behaviour within our website.
Clarity uses technologies that enable recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). Your personal data may be processed on Microsoft servers (Microsoft Azure Cloud Service), including in the USA.
Clarity is activated exclusively after your consent to the “Analytics” category. The legal basis for storing or reading information on your terminal device is Section 25 para. 1 TDDDG. The legal basis for processing personal data is Art. 6 para. 1 lit. a GDPR. Your consent can be revoked at any time via the privacy settings. Without consent, Clarity is not loaded.
The recipient is Microsoft Ireland Operations Limited. Processing by Microsoft Corporation or affiliated companies in third countries, in particular the USA, cannot be ruled out. Microsoft is certified under the EU-US Data Privacy Framework. Where required, transfers are additionally based on the standard contractual clauses of the European Commission.
Further details on Clarity’s data protection can be found here:https://learn.microsoft.com/clarity/faqand inMicrosoft’s privacy statement.
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
LinkedIn Insight Tag
We use the LinkedIn Insight Tag of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”) on our website. The service enables us to measure the effectiveness of our LinkedIn ads and resulting conversions, obtain aggregated information about the professional characteristics of our website visitors, and build audiences for retargeting on LinkedIn.
The LinkedIn Insight Tag may process in particular the following data:
- URL accessed and referrer URL
- IP address
- Date and time of the page view
- Browser, device, and operating system information including user agent
- Pseudonymous cookie and advertising identifiers
- Information about conversion events defined by us
LinkedIn may associate the collected information with an existing LinkedIn member account and use it for campaign measurement, aggregated audience reports, and building retargeting audiences. We do not receive directly identifying information about individual website visitors from LinkedIn, but aggregated reports and campaign results.
According to LinkedIn, IP addresses are truncated or hashed. Directly identifying identifiers are removed within seven days to pseudonymise the data. The remaining pseudonymised data is deleted within 180 days. For retargeting audiences, the audience lifetime we select may lie within the period offered by LinkedIn.
After your consent, the LinkedIn Insight Tag sets cookies and comparable identifiers. We use the service exclusively after your consent to the “Marketing” category. The legal basis for storing or reading information on your terminal device is Section 25 para. 1 TDDDG. The legal basis for processing personal data is Art. 6 para. 1 lit. a GDPR. Your consent can be revoked at any time via the privacy settings.
We currently do not use Enhanced Matching and do not transmit email addresses, phone numbers, or contents from contact forms via the LinkedIn Insight Tag. We take care that URLs, event names, and parameters do not contain directly identifying or sensitive information.
The recipient is LinkedIn Ireland Unlimited Company. Processing on servers of LinkedIn Corporation in the USA may take place. LinkedIn states that it participates in the EU-US Data Privacy Framework. Where required, transfers are additionally based on the standard contractual clauses of the European Commission and LinkedIn’s contractual data protection arrangements.
Further information can be found in theinformation on the LinkedIn Insight Tag, inLinkedIn’s privacy policy, inLinkedIn’s cookie policy, and in theLinkedIn Data Processing Agreement.
6. Newsletter
Newsletter Data
If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use newsletter service providers to handle the newsletter, which are described below.
Rapidmail
This website uses Rapidmail for sending newsletters. The provider is rapidmail GmbH, Augustinerplatz 2, 79098 Freiburg i.Br., Germany.
Rapidmail is a service that can be used, among other things, to organise and analyse the sending of newsletters. The data you enter for the purpose of subscribing to the newsletter is stored on Rapidmail’s servers in Germany.
Data Analysis by Rapidmail
For the purpose of analysis, the emails sent with Rapidmail contain a so-called “tracking pixel” which connects to Rapidmail’s servers when the email is opened. In this way it can be determined whether a newsletter message has been opened.
Furthermore, with the help of Rapidmail we can determine whether and which links in the newsletter message are clicked. All links in the email are so-called tracking links with which your clicks can be counted. If you do not want analysis by Rapidmail, you must unsubscribe from the newsletter. We provide a corresponding link in every newsletter message for this purpose.
Further details on Rapidmail’s analysis functions can be found at the following link:https://de.rapidmail.wiki/kategorien/statistiken/.
Legal Basis
Data processing is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. The legality of the data processing operations already carried out remains unaffected by the revocation.
Storage Period
The data you deposit with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter with us or the newsletter service provider and will be deleted from the newsletter distribution list after you unsubscribe. Data that has been stored by us for other purposes remains unaffected.
After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.
Further details can be found in Rapidmail’s data security notes at:https://www.rapidmail.de/datensicherheit.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
7. Social Media
This Privacy Policy Applies to the Following Social Media Presences
Data Processing by Social Networks
We maintain publicly accessible profiles on social networks. The social networks we use in detail can be found below.
Social networks such as Facebook, X, etc. can usually comprehensively analyse your user behaviour if you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). Visiting our social media presences triggers numerous data protection-relevant processing operations. In detail:
If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. Your personal data may also be collected under certain circumstances even if you are not logged in or do not have an account with the respective social media portal. This data collection takes place in this case, for example, via cookies that are stored on your terminal device or by recording your IP address.
With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, interest-based advertising can be displayed to you inside and outside the respective social media presence. If you have an account with the respective social network, the interest-based advertising can be displayed on all devices on which you are or were logged in.
Please also note that we cannot track all processing processes on the social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. For details, please refer to the terms of use and data protection provisions of the respective social media portals.
Legal Basis
Our social media presences are intended to ensure the most comprehensive presence possible on the internet. This is a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which must be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 para. 1 lit. a GDPR).
Controller and Assertion of Rights
If you visit one of our social media presences (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered by this visit. You can in principle assert your rights (information, rectification, erasure, restriction of processing, data portability, and complaint) both against us and against the operator of the respective social media portal (e.g. against Facebook).
Please note that despite the joint responsibility with the social media portal operators, we do not have full influence on the data processing operations of the social media portals. Our options are largely determined by the corporate policy of the respective provider.
Storage Period
The data collected by us directly via the social media presence is deleted from our systems as soon as you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your terminal device until you delete them. Mandatory statutory provisions – in particular retention periods – remain unaffected.
We have no influence on the storage period of your data that is stored by the operators of the social networks for their own purposes. For details, please inform yourself directly with the operators of the social networks (e.g. in their privacy policy, see below).
Your Rights
You have the right at any time to obtain free information about the origin, recipient, and purpose of your stored personal data. You also have a right to object, to data portability, and a right to lodge a complaint with the competent supervisory authority. Furthermore, you can request the rectification, blocking, erasure, and under certain circumstances the restriction of the processing of your personal data.
Social Networks in Detail
We have a profile on Instagram. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:https://www.facebook.com/legal/EU_data_transfer_addendumandhttps://de-de.facebook.com/help/566994660333381.
Details on their handling of your personal data can be found in Instagram’s privacy policy:https://privacycenter.instagram.com/policy/.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:https://www.dataprivacyframework.gov/participant/4452
We have a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.
If you wish to deactivate LinkedIn advertising cookies, please use the following link:https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:https://www.linkedin.com/legal/l/dpaandhttps://www.linkedin.com/legal/l/eu-sccs.
Details on their handling of your personal data can be found in LinkedIn’s privacy policy:https://www.linkedin.com/legal/privacy-policy.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:https://www.dataprivacyframework.gov/participant/5448
8. Own Services
Handling of Applicant Data
We offer you the opportunity to apply to us (e.g. by email, by post, or via an online application form). Below we inform you about the scope, purpose, and use of your personal data collected as part of the application process. We assure you that the collection, processing, and use of your data takes place in accordance with applicable data protection law and all other statutory provisions and that your data is treated strictly confidentially.
Scope and Purpose of Data Collection
If you send us an application, we process your associated personal data (e.g. contact and communication data, application documents, notes in the context of interviews, etc.) insofar as this is necessary to decide on the establishment of an employment relationship. The legal basis for this is Section 26 BDSG under German law (initiation of an employment relationship), Art. 6 para. 1 lit. b GDPR (general pre-contractual measures), and – if you have given consent – Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time. Your personal data will be passed on within our company exclusively to persons involved in processing your application.
If the application is successful, the data you submitted will be stored in our data processing systems on the basis of Section 26 BDSG and Art. 6 para. 1 lit. b GDPR for the purpose of implementing the employment relationship.
Retention Period of the Data
If we cannot make you a job offer, you reject a job offer, or you withdraw your application, we reserve the right to retain the data you transmitted on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and the physical application documents destroyed. Retention serves in particular evidentiary purposes in the event of a legal dispute. If it is apparent that the data will be required after expiry of the 6-month period (e.g. due to an imminent or pending legal dispute), deletion will only take place when the purpose for the further retention ceases to apply.
Longer retention may also take place if you have given corresponding consent (Art. 6 para. 1 lit. a GDPR) or if statutory retention obligations prevent deletion.
Privacy Policy for Callers of the qutee.ai Phone Assistant
Last updated: 10 July 2025
This information describes how we (qutee.ai GmbH) process personal data when you speak with a phone assistant powered by our technology.
1. Who is responsible?
a. If you call a qutee.ai number (e.g. demo/support):
The controller is qutee.ai GmbH, Gerichtsstraße 2, 65185 Wiesbaden, Germany, tel.+49 (0) 611 167 413 61, email:[email protected], web: www.qutee.ai.
b. If you call one of our customers' numbers:
The responsible party is the respective organisation whose number you dialled (e.g. medical practice, hotel, car dealership). In these cases, qutee.ai processes your data as a processor on behalf of that organisation. Information about the controller can be found in the phone announcement, on the website/legal notice, or in customer documents.
2. Data Protection Officer
Our data protection officer: DEUDAT GmbH, attn. Christian Müller, Zehntenhofstraße 5b, 65201 Wiesbaden, Germany.
Contact: [email protected](or by post to qutee.ai, attn. DPO).
3. Purposes and Legal Bases for Processing
Typical purposes:
- Receiving and handling enquiries, appointment requests, and callback requests.
- Quality assurance and error analysis exclusively for support/troubleshooting purposes; no training of our AI models on customer data.
- Providing optional notifications (e.g. SMS/email with appointment confirmation or callback notice), where enabled.
Legal bases (depending on scenario and customer settings):
- Art. 6 para. 1 lit. b GDPR (contract/pre-contractual measures), e.g. if your call is necessary for the fulfilment of a contract or pre-contractual measures.
- Art. 6 para. 1 lit. f GDPR (legitimate interest), e.g. in availability, efficient processing, and IT security.
- Art. 6 para. 1 lit. a GDPR (consent), e.g. for optional call recording or notifications; Art. 9 para. 2 lit. a/h GDPR for special categories (e.g. health data) only where required and explicitly consented to or legally permitted.
Note: For calls in sensitive contexts (e.g. healthcare), please only provide necessary information.
4. Categories of Data Processed
Depending on the conversation and customer settings, the following may be processed:
- Master/contact data: displayed phone number (CLI), name, callback number, email (if provided).
- Call/usage data: date/time, duration, routing information, technical logs.
- Conversation content: information requested/provided by the assistant (enquiry, appointment request with date/time, context notes).
- Audio data & transcripts: call audio and text transcripts generated from it (only where provided for by the customer/contract); no biometric identification.
- Special categories (optional): e.g. health information only where necessary for the purpose and legally legitimised (in particular explicit consent).
Important: Audio, transcripts, or conversation content are not used for training or fine-tuning our models.
5. Origin of the Data
- Directly from you during the conversation.
- Technical call signalling (e.g. transmitted phone number).
- Optionally from our customer's systems (e.g. calendar, CRM), where necessary.
6. Recipients and Categories of Recipients
We use service providers – contractually and purpose-bound – including for:
- Telephony/communications infrastructure (e.g. provision of phone numbers, voice connectivity).
- Hosting/cloud & data storage (servers, databases, transcript/model processing with EU data residency, where contractually agreed).
- AI/speech technologies (e.g. automatic speech recognition, speech synthesis, NLU).
- Notifications & system emails/SMS (where enabled).
- Billing/administration (in B2B context, not for callers).
The service providers involved may vary depending on the customer/function and are contractually bound to data protection and security. We provide an up-to-date list upon request. All service providers process data exclusively within the EU/EEA; no transfers to third countries take place.
7. Transfers to Third Countries
No transfers to third countries (outside the EU/EEA) take place. All processing steps (telephony connectivity, AI processing, hosting/storage, notifications) are carried out via providers based in the EU/EEA with data centre locations in the EU/EEA.
Should this change in the future, we will inform you in advance and ensure an appropriate legal basis.
8. Storage Period
We store personal data only as long as necessary for the stated purposes or as required by legal/contractual obligations. Where processing is on behalf of a customer, storage periods and deletion deadlines are governed by their specifications/contract (e.g. regular, automated deletion of audio/transcripts).
9. Obligation to Provide Data
There is no legal obligation to provide information. However, without certain information the assistant may not be able to handle your enquiry (e.g. callback number for appointment confirmation).
10. Automated Decision-Making/Profiling
No solely automated decision-making with legal or similarly significant effects takes place. The assistant captures and structures information and may – depending on customer configuration – trigger processes (e.g. appointment suggestions).
11. Your Rights
Under the GDPR, you have the following rights: access, rectification, erasure, restriction, data portability, and objection to processing based on legitimate interests. You may withdraw consent at any time with effect for the future.
Important for calls to customer numbers: Please direct your rights requests primarily to the responsible organisation (customer). As processor, we support them in responding. We will of course help you find the right contact.
Contact for rights requests: [email protected] (or by post, see above).
12. Right to Lodge a Complaint
You may lodge a complaint with a data protection supervisory authority. The authority responsible is generally that of your habitual residence, your place of work, or the place of the alleged violation.
13. Updates
We may update this information when technology, legal requirements, or processes change. The current version is published on our website.
14. No Training on Customer Data & Support Access
We do not use customer data to train or fine-tune our AI models or to develop generally available product features. Access to data occurs exclusively:
- on customer instruction (e.g. support ticket, incident),
- for purpose-bound error analysis/troubleshooting,
- role-based, logged, and time-limited,
- following the least-privilege principle and exclusively within the EU/EEA.
For test/training purposes we use synthetic data, anonymised/pseudonymised datasets, or specially provided reference data – not productive customer conversations.