Privacy Policy
Privacy Policy for Visitors of the qutee.ai Website
Last updated: January 2025
General Notes
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy set out below this text.
1. Data Collection on This Website
How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.
Other data is collected automatically or after your consent when you visit the website by our IT systems. This is primarily technical data (e.g. internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyse your user behaviour. If contracts can be concluded or initiated via the website, the data transmitted will also be processed for contract offers, orders, or other order requests.
2. Hosting
External Hosting
This website is hosted externally. The personal data collected on this website is stored on the servers of the host(s). This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.
External hosting is carried out for the purpose of contract fulfilment towards our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online offering by a professional provider (Art. 6 para. 1 lit. f GDPR). If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TDDDG, insofar as the consent covers the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
Our host(s) will process your data only to the extent necessary to fulfil their performance obligations and will follow our instructions regarding this data.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3. General Information and Mandatory Disclosures
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.
Note on the Data Controller
The controller responsible for data processing on this website is:
qutee.ai GmbH, Gerichtsstraße 2, 65185 Wiesbaden, Germany
Phone: +49 611 167 413 61
Email: [email protected]
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Storage Period
Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, deletion will take place after these reasons no longer apply.
General Information on the Legal Bases for Data Processing on This Website
If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, if special categories of data pursuant to Art. 9 para. 1 GDPR are processed. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to access to information on your terminal device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of Section 25 para. 1 TDDDG. Consent can be revoked at any time. If your data is required for contract fulfilment or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.
Data Protection Officer
We have appointed a data protection officer.
DEUDAT GmbH, Zehntenhofstr. 5b, 65201 Wiesbaden, Germany
Phone: +49 611 950008-40
Email: [email protected]
Recipients of Personal Data
In the course of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for contract fulfilment, if we are legally obliged to do so (e.g. disclosure of data to tax authorities), if we have a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in the disclosure, or if another legal basis permits the data transfer. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The lawfulness of data processing carried out until the revocation remains unaffected by the revocation.
Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)
If data processing is carried out on the basis of Art. 6 para. 1 lit. e or f GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves the assertion, exercise, or defence of legal claims (objection pursuant to Art. 21 para. 1 GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is connected with such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection pursuant to Art. 21 para. 2 GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or place of the alleged violation. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.
Information, Rectification, and Erasure
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of data processing and, where applicable, a right to rectification or erasure of this data. You can contact us at any time regarding this and other questions on the subject of personal data.
Right to Restriction of Processing
You have the right to request restriction of the processing of your personal data. You can contact us at any time regarding this. The right to restriction of processing exists in the following cases:
- If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you may request restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it for the assertion, exercise, or defence of legal claims, you have the right to request restriction of the processing of your personal data instead of erasure.
- If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, a balancing of your and our interests must be carried out. As long as it has not been determined whose interests prevail, you have the right to request restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data may – apart from storage – only be processed with your consent or for the assertion, exercise, or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.
SSL or TLS Encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Objection to Promotional Emails
We hereby object to the use of contact data published within the scope of the legal notice obligation for sending promotional and informational materials not expressly requested. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of promotional information, such as spam emails.
4. Data Collection on This Website
Cookies
Our website uses so-called "cookies". Cookies are small data packets and do not cause any damage to your terminal device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your terminal device. Session cookies are automatically deleted after your visit ends. Persistent cookies remain stored on your terminal device until you delete them yourself or automatic deletion is carried out by your web browser.
Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for handling payment services).
Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies may be used to evaluate user behaviour or for advertising purposes.
Cookies that are required for carrying out the electronic communication process, for providing certain functions you have requested (e.g. for the shopping cart function), or for optimising the website (e.g. cookies for measuring web audiences) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TDDDG); consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
You can find information on which cookies and services are used on this website in this privacy policy.
CCM19
Our website uses CCM19 to obtain your consent to the storage of certain cookies on your terminal device or to the use of certain technologies and to document this in a data protection-compliant manner. The provider of this technology is Papoo Software & Media GmbH, Auguststr. 4, 53229 Bonn (hereinafter "CCM19").
When you enter our website, a connection to CCM19's servers is established to obtain your consents and other declarations regarding cookie use. CCM19 then stores a cookie in your browser in order to be able to assign the consents given or their revocation to you. The data collected in this way is stored until you request deletion from us, delete the CCM19 cookie yourself, or the purpose for data storage no longer applies. Mandatory statutory retention obligations remain unaffected.
CCM19 is used to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources.
The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, server log files must be recorded.
Enquiries by Email, Telephone, Fax, or Contact Form
If you contact us by email, telephone, fax, or contact form, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.
The data you send to us via contact enquiries remains with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after your request has been fully processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
5. Analytics Tools and Advertising
Google Tag Manager
We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool that enables us to integrate tracking or statistics tools and other technologies on our website. Google Tag Manager itself does not create user profiles, does not store cookies, and does not carry out any independent analyses. It merely serves to manage and deploy the tools integrated via it. However, Google Tag Manager does capture your IP address, which may also be transferred to Google's parent company in the United States.
The use of Google Tag Manager is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and management of various tools on its website. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TDDDG, insofar as the consent covers the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:https://www.dataprivacyframework.gov/participant/5780.
Google Analytics
This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, dwell time, operating systems used, and origin of the user. This data is assigned to the respective terminal device of the user. Assignment to a user ID does not take place.
Furthermore, with Google Analytics we can, among other things, record your mouse and scroll movements and clicks. Google Analytics also uses various modelling approaches to supplement the data sets collected and employs machine learning technologies in data analysis.
Google Analytics uses technologies that enable recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about your use of this website is usually transferred to a Google server in the USA and stored there.
The use of this service is based on your consent pursuant to Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TDDDG. Consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:https://privacy.google.com/businesses/controllerterms/mccs/.
The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:https://www.dataprivacyframework.gov/participant/5780.
IP Anonymisation
Google Analytics IP anonymisation is activated. As a result, your IP address is truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission to the USA. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data.
Browser Plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link:https://tools.google.com/dlpage/gaoptout?hl=de.
More information on the handling of user data by Google Analytics can be found in Google's privacy policy:https://support.google.com/analytics/answer/6004245?hl=de.
Data Processing Agreement
We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Clarity
This website uses Clarity. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland,https://docs.microsoft.com/en-us/clarity/(hereinafter "Clarity").
Clarity is a tool for analysing user behaviour on this website. In doing so, Clarity records mouse movements in particular and creates a graphical representation of which parts of the website users scroll to most frequently (heatmaps). Clarity can also record sessions so that we can view page usage in the form of videos. We also receive information on general user behaviour within our website.
Clarity uses technologies that enable recognition of the user for the purpose of analysing user behaviour (e.g. cookies or use of device fingerprinting). Your personal data is stored on Microsoft's servers (Microsoft Azure Cloud Service) in the USA.
Insofar as consent has been obtained, the above-mentioned service is used exclusively on the basis of Art. 6 para. 1 lit. a GDPR and Section 25 TDDDG. Consent can be revoked at any time. Insofar as no consent has been obtained, this service is used on the basis of Art. 6 para. 1 lit. f GDPR; the website operator has a legitimate interest in effective user analysis.
Further details on Clarity's data protection can be found here:https://docs.microsoft.com/en-us/clarity/faq.
The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:https://www.dataprivacyframework.gov/participant/6474.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
6. Newsletter
Newsletter Data
If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use newsletter service providers to handle the newsletter, which are described below.
Rapidmail
This website uses Rapidmail for sending newsletters. The provider is rapidmail GmbH, Augustinerplatz 2, 79098 Freiburg i.Br., Germany.
Rapidmail is a service that can be used, among other things, to organise and analyse the sending of newsletters. The data you enter for the purpose of subscribing to the newsletter is stored on Rapidmail's servers in Germany.
Data Analysis by Rapidmail
For analysis purposes, emails sent with Rapidmail contain a so-called "tracking pixel" that connects to Rapidmail's servers when the email is opened. In this way, it can be determined whether a newsletter message has been opened.
Furthermore, with the help of Rapidmail we can determine whether and which links in the newsletter message are clicked. All links in the email are so-called tracking links with which your clicks can be counted. If you do not want analysis by Rapidmail, you must unsubscribe from the newsletter. We provide a corresponding link for this in every newsletter message.
Further information on Rapidmail's analysis functions can be found at the following link:https://de.rapidmail.wiki/kategorien/statistiken/.
Legal Basis
Data processing is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. The lawfulness of data processing operations already carried out remains unaffected by the revocation.
Storage Period
The data you provide to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter with us or the newsletter service provider and will be deleted from the newsletter distribution list after unsubscribing from the newsletter. Data stored by us for other purposes remains unaffected by this.
After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist, if this is necessary to prevent future mailings. The data from the blacklist is only used for this purpose and is not merged with other data. This serves both your interest and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not time-limited. You can object to storage if your interests outweigh our legitimate interest.
Further information can be found in Rapidmail's data security information at:https://www.rapidmail.de/datensicherheit.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
7. Social Media
This Privacy Policy Applies to the Following Social Media Profiles
Data Processing by Social Networks
We maintain publicly accessible profiles on social networks. The social networks we use in detail can be found further below.
Social networks such as Facebook, X, etc. can generally comprehensively analyse your user behaviour when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). Visiting our social media presences triggers numerous data protection-relevant processing operations. In detail:
If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. Under certain circumstances, your personal data may also be collected if you are not logged in or do not have an account with the respective social media portal. In this case, data collection takes place, for example, via cookies stored on your terminal device or by recording your IP address.
With the help of the data collected in this way, the operators of social media portals can create user profiles in which your preferences and interests are stored. In this way, interest-based advertising can be displayed to you inside and outside the respective social media presence. If you have an account with the respective social network, interest-based advertising can be displayed on all devices on which you are or were logged in.
Please also note that we cannot track all processing processes on social media portals. Depending on the provider, further processing operations may be carried out by the operators of social media portals. Details on this can be found in the terms of use and privacy policies of the respective social media portals.
Legal Basis
Our social media presences are intended to ensure the most comprehensive presence on the internet possible. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. The analysis processes initiated by social networks may be based on different legal bases, which must be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 para. 1 lit. a GDPR).
Controller and Assertion of Rights
When you visit one of our social media presences (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered by this visit. You can generally assert your rights (information, rectification, erasure, restriction of processing, data portability, and complaint) both against us and against the operator of the respective social media portal (e.g. against Facebook).
Please note that despite joint responsibility with the social media portal operators, we do not have full influence over the data processing operations of social media portals. Our options are largely determined by the corporate policy of the respective provider.
Storage Period
The data collected directly by us via the social media presence is deleted from our systems as soon as you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your terminal device until you delete them. Mandatory statutory provisions – in particular retention periods – remain unaffected.
We have no influence over the storage period of your data stored by the operators of social networks for their own purposes. For details on this, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).
Your Rights
You have the right at any time to obtain free information about the origin, recipients, and purpose of your stored personal data. You also have the right to object, to data portability, and to lodge a complaint with the competent supervisory authority. Furthermore, you can request rectification, blocking, erasure, and under certain circumstances restriction of the processing of your personal data.
Social Networks in Detail
We have a profile on Instagram. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:https://www.facebook.com/legal/EU_data_transfer_addendumandhttps://de-de.facebook.com/help/566994660333381.
Details on how they handle your personal data can be found in Instagram's privacy policy:https://privacycenter.instagram.com/policy/.
The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:https://www.dataprivacyframework.gov/participant/4452.
We have a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.
If you would like to deactivate LinkedIn advertising cookies, please use the following link:https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:https://www.linkedin.com/legal/l/dpaandhttps://www.linkedin.com/legal/l/eu-sccs.
Details on how they handle your personal data can be found in LinkedIn's privacy policy:https://www.linkedin.com/legal/privacy-policy.
The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:https://www.dataprivacyframework.gov/participant/5448.
8. Own Services
Handling of Applicant Data
We offer you the opportunity to apply to us (e.g. by email, post, or via an online application form). Below we inform you about the scope, purpose, and use of your personal data collected within the application process. We assure you that the collection, processing, and use of your data is carried out in accordance with applicable data protection law and all other statutory provisions and that your data is treated in strict confidence.
Scope and Purpose of Data Collection
If you send us an application, we process your associated personal data (e.g. contact and communication data, application documents, notes from job interviews, etc.) insofar as this is necessary for deciding on the establishment of an employment relationship. The legal basis for this is Section 26 BDSG under German law (initiation of an employment relationship), Art. 6 para. 1 lit. b GDPR (general pre-contractual measures), and – if you have given consent – Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time. Your personal data is passed on exclusively within our company to persons involved in processing your application.
If the application is successful, the data you submitted will be stored in our data processing systems on the basis of Section 26 BDSG and Art. 6 para. 1 lit. b GDPR for the purpose of carrying out the employment relationship.
Retention Period of Data
If we are unable to make you a job offer, you decline a job offer, or you withdraw your application, we reserve the right to retain the data you transmitted on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and physical application documents destroyed. Retention serves in particular evidentiary purposes in the event of a legal dispute. If it is apparent that the data will be required after the 6-month period expires (e.g. due to an impending or pending legal dispute), deletion will only take place when the purpose for further retention no longer applies.
Longer retention may also take place if you have given corresponding consent (Art. 6 para. 1 lit. a GDPR) or if statutory retention obligations preclude deletion.
Privacy Policy for Callers of the qutee.ai Phone Assistant
Last updated: 10 July 2025
This information describes how we (qutee.ai GmbH) process personal data when you speak with a phone assistant powered by our technology.
1. Who is responsible?
a. If you call a qutee.ai number (e.g. demo/support):
The controller is qutee.ai GmbH, Gerichtsstraße 2, 65185 Wiesbaden, Germany, tel.+49 (0) 611 167 413 61, email:[email protected], web: www.qutee.ai.
b. If you call one of our customers' numbers:
The responsible party is the respective organisation whose number you dialled (e.g. medical practice, hotel, car dealership). In these cases, qutee.ai processes your data as a processor on behalf of that organisation. Information about the controller can be found in the phone announcement, on the website/legal notice, or in customer documents.
2. Data Protection Officer
Our data protection officer: DEUDAT GmbH, attn. Christian Müller, Zehntenhofstraße 5b, 65201 Wiesbaden, Germany.
Contact: [email protected](or by post to qutee.ai, attn. DPO).
3. Purposes and Legal Bases for Processing
Typical purposes:
- Receiving and handling enquiries, appointment requests, and callback requests.
- Quality assurance and error analysis exclusively for support/troubleshooting purposes; no training of our AI models on customer data.
- Providing optional notifications (e.g. SMS/email with appointment confirmation or callback notice), where enabled.
Legal bases (depending on scenario and customer settings):
- Art. 6 para. 1 lit. b GDPR (contract/pre-contractual measures), e.g. if your call is necessary for the fulfilment of a contract or pre-contractual measures.
- Art. 6 para. 1 lit. f GDPR (legitimate interest), e.g. in availability, efficient processing, and IT security.
- Art. 6 para. 1 lit. a GDPR (consent), e.g. for optional call recording or notifications; Art. 9 para. 2 lit. a/h GDPR for special categories (e.g. health data) only where required and explicitly consented to or legally permitted.
Note: For calls in sensitive contexts (e.g. healthcare), please only provide necessary information.
4. Categories of Data Processed
Depending on the conversation and customer settings, the following may be processed:
- Master/contact data: displayed phone number (CLI), name, callback number, email (if provided).
- Call/usage data: date/time, duration, routing information, technical logs.
- Conversation content: information requested/provided by the assistant (enquiry, appointment request with date/time, context notes).
- Audio data & transcripts: call audio and text transcripts generated from it (only where provided for by the customer/contract); no biometric identification.
- Special categories (optional): e.g. health information only where necessary for the purpose and legally legitimised (in particular explicit consent).
Important: Audio, transcripts, or conversation content are not used for training or fine-tuning our models.
5. Origin of the Data
- Directly from you during the conversation.
- Technical call signalling (e.g. transmitted phone number).
- Optionally from our customer's systems (e.g. calendar, CRM), where necessary.
6. Recipients and Categories of Recipients
We use service providers – contractually and purpose-bound – including for:
- Telephony/communications infrastructure (e.g. provision of phone numbers, voice connectivity).
- Hosting/cloud & data storage (servers, databases, transcript/model processing with EU data residency, where contractually agreed).
- AI/speech technologies (e.g. automatic speech recognition, speech synthesis, NLU).
- Notifications & system emails/SMS (where enabled).
- Billing/administration (in B2B context, not for callers).
The service providers involved may vary depending on the customer/function and are contractually bound to data protection and security. We provide an up-to-date list upon request. All service providers process data exclusively within the EU/EEA; no transfers to third countries take place.
7. Transfers to Third Countries
No transfers to third countries (outside the EU/EEA) take place. All processing steps (telephony connectivity, AI processing, hosting/storage, notifications) are carried out via providers based in the EU/EEA with data centre locations in the EU/EEA.
Should this change in the future, we will inform you in advance and ensure an appropriate legal basis.
8. Storage Period
We store personal data only as long as necessary for the stated purposes or as required by legal/contractual obligations. Where processing is on behalf of a customer, storage periods and deletion deadlines are governed by their specifications/contract (e.g. regular, automated deletion of audio/transcripts).
9. Obligation to Provide Data
There is no legal obligation to provide information. However, without certain information the assistant may not be able to handle your enquiry (e.g. callback number for appointment confirmation).
10. Automated Decision-Making/Profiling
No solely automated decision-making with legal or similarly significant effects takes place. The assistant captures and structures information and may – depending on customer configuration – trigger processes (e.g. appointment suggestions).
11. Your Rights
Under the GDPR, you have the following rights: access, rectification, erasure, restriction, data portability, and objection to processing based on legitimate interests. You may withdraw consent at any time with effect for the future.
Important for calls to customer numbers: Please direct your rights requests primarily to the responsible organisation (customer). As processor, we support them in responding. We will of course help you find the right contact.
Contact for rights requests: [email protected] (or by post, see above).
12. Right to Lodge a Complaint
You may lodge a complaint with a data protection supervisory authority. The authority responsible is generally that of your habitual residence, your place of work, or the place of the alleged violation.
13. Updates
We may update this information when technology, legal requirements, or processes change. The current version is published on our website.
14. No Training on Customer Data & Support Access
We do not use customer data to train or fine-tune our AI models or to develop generally available product features. Access to data occurs exclusively:
- on customer instruction (e.g. support ticket, incident),
- for purpose-bound error analysis/troubleshooting,
- role-based, logged, and time-limited,
- following the least-privilege principle and exclusively within the EU/EEA.
For test/training purposes we use synthetic data, anonymised/pseudonymised datasets, or specially provided reference data – not productive customer conversations.