Availability
Calls on your schedule – not by chance
Decide exactly how calls are handled during and outside business hours: answer, announce, forward, or capture for follow-up.
Sound familiar?
Calls outside office hours are completely lost.
On-call employees receive every call, including non-urgent ones.
Callers don’t know when they will receive help.
Departments and locations have different availability.
What changes
Availability becomes configurable – as overflow, fallback, and clear after-hours logic.
Fewer lost after-hours requests
Outside hours, announcements, capture, or targeted forwarding apply.
Less unnecessary on-call load
Only cases that your rules allow reach people.
Clearer expectations
Callers hear what happens now and what comes next.
Different teams mapped
Windows and destinations can vary by agent and target.
How it works
Set the hours
Define per-agent time zones and weekly availability windows.
Choose behavior per window
Answer and handle inside hours – announce, forward, or capture outside.
Combine with routing
Schedule-aware destinations make transfers respect availability.
What qutee can do
Per-agent time zones
Local times instead of one global clock.
Multiple weekly windows
Different blocks for weekdays and shifts.
Outside-hours announcements
Clear information when nobody is available.
Outside-hours forwarding
Targeted fallback to on-call or emergency destinations.
Schedule-aware destinations
Routing considers when a destination is reachable.
Overflow & fallback
Use qutee as coverage when busy or away.
Typical use cases
Trades
Capture after-hours requests without waking someone every time.
Property management
Separate general vs urgent outside office hours.
Hotels
Absorb night and weekend load at reception.
Automotive service
Map workshop hours and sales hours differently.
Stay in control
Configurable availability
We market hours and after-hours behavior – not a blanket 24/7 SLA.
No public-holiday feature claim
Public-holiday routing is not currently implemented.
You set the rules
Which destinations ring when, and what happens outside hours, stays with you.
Quick to adjust
Windows and fallbacks can change when shifts change.
Frequently asked questions
You configure how calls are handled at which times. We deliberately don’t make a blanket 24/7 availability promise here – what matters are your rules and the agreed operation.
Yes. Agents and transfer destinations can have their own windows and behavior.
Public-holiday schedules are not currently implemented as a feature. For special hours, use configurable weekly windows and fallbacks.
You decide: announcement, forward to a reachable destination, or structured capture for later.
Make availability predictable
Let’s walk through your opening hours, overflow, and after-hours rules – and test the flow live.
Try a live demo