Multilingual
Speak with your customers in their language
Support callers in multiple languages without building a separate phone team for every language – available in selected plans.
Sound familiar?
Callers can’t communicate comfortably in the team’s primary language.
Hospitality and internationally active businesses need broader language coverage.
Hiring multilingual service staff is difficult and expensive.
Calls are transferred merely because of language.
What changes
Multilingual coverage becomes agent configuration – not a staffing bottleneck.
Fewer lost international inquiries
Callers can continue even when the team doesn’t speak every language.
More consistent service
Same flows and capture – in the caller’s language.
Fewer language-only transfers
Transfer stays for real specialist cases, not just language gaps.
Predictable availability
Multilingual support is plan- and slot-dependent – communicated clearly.
How it works
Configure languages
You set which languages the agent should cover in your plan.
Converse in the caller’s language
qutee runs the conversation while following your instructions and capture rules.
Hand results to the team
Summary and next steps land in a structured way – regardless of conversation language.
What qutee can do
Multiple languages on an agent
Broader coverage without parallel phone teams per language.
Same workflows
Capture, transfer, and follow-up stay configurable.
Brand voice per agent
Greeting and behavior remain under your control.
Human escalation
Transfer when expertise or preference requires it.
Selected plans
Availability depends on plan and slot – no universal promise.
International contexts
Especially relevant for hotels, export, and multilingual regions.
Typical use cases
Hotels & tourism
Take guest requests in the preferred language.
International service
Secure first answer across language boundaries.
Multi-location
Serve different customer regions with shared processes.
Export-oriented SMEs
Don’t lose inquiries at the language barrier.
Stay in control
No universal claim
Multilingual support is available in selected plans – not automatically everywhere.
Humans remain an option
Complex or sensitive cases can still be transferred.
Same data controls
Access, retention, and roles apply regardless of conversation language.
Transparent limits
Which languages sit in your setup is clarified in onboarding and configuration.
Frequently asked questions
No. The capability is available in selected plans and slots. We say that explicitly instead of claiming universal availability.
That depends on plan, slot, and setup. We’ll clarify which languages are practical and available for your use case.
Outcomes and follow-ups land structured in call management – regardless of the conversation language.
Yes. Multilingual support doesn’t replace human escalation – transfer remains part of the setup.
Expand your phone language coverage
Check with us which languages are possible in your plan – and try the flow in a realistic conversation.
Try a live demo