Industry Solution for IT Service Providers
Never miss a support call.Even when every technician is busy.
qutee.ai answers support calls around the clock, logs incidents with customer number and priority, hands them over as tickets to Zammad or TANSS and forwards real outages to your on-call team. So your team can focus on fixing things, not on the phone.
The Problem
When the hotline is busy, customer frustration grows.
In IT support, calls rarely come one at a time. When something goes down, the phone doesn't stop ringing. Incomplete reports, interruptions and callbacks eat up time that's needed for the actual fix.
Nobody Reachable During Incidents
During an outage, many customers call in quick succession. Anyone who can't get through is annoyed before the problem is even known.
Interrupted Troubleshooting
Technicians get pulled to the phone in the middle of their work, often for reports that could be taken without them.
Half-Finished Tickets
The customer number is missing, the affected device is unclear, the callback number was noted wrong. Following up costs yet another call.
A day with qutee
This is your day with qutee.
08:05
At the start of the day.
An employee at a customer can't get into her account. qutee takes down the customer number and username and creates a ticket. Your team resets the password.
11:30
When every technician is busy.
A customer needs three new workstations set up. qutee books the on-site appointment straight into your calendar.
22:15
After hours.
A customer's VPN is down for the whole team. Because you've defined this as urgent, qutee puts the caller straight through to your on-call team.
08:00The next morning
Your team starts prepared.
Every call, request and next step is ready as a summary. Nothing has slipped through.
Use Cases
One AI assistant for every support request.
qutee.ai guides callers naturally through the conversation and hands your team a ready-to-use ticket or summary at the end.
- 01
Incident Reports & Tickets
Capture customer number, affected device, symptoms and priority and hand them over as a ticket to Zammad or TANSS.
- 02
Outages & Urgent Cases
Server down, no internet in the whole office or VPN gone: forwarded straight to your on-call team, following your rules.
- 03
Passwords & Access
Take password reset requests cleanly. The reset itself is done by your team.
- 04
On-Site Appointments
Book visits at customer sites, for example for printers or new workstations, straight into your Google or Outlook calendar, following your rules.
- 05
Callback Requests
Log name, customer number, topic and preferred time and send them to the right technician.
- 06
Frequently Asked Questions
Support hours, on-call availability and standard answers you've stored, answered around the clock.
How It Works
Every call. Fully documented.
The customer describes the problem in their own words. qutee.ai asks the right follow-up questions, creates the ticket and hands over a structured summary.
“Hello, this is Lena Hoffmann from Brandt Tax Advisors. The printer at our reception hasn't printed since this morning.”
Thank you, Ms Hoffmann. So I can create a ticket: what's your customer number?
“It's 20517. It's only the printer at reception, the others work.”
Understood. Is the printer showing an error message, and can you use another printer in the meantime?
“It says paper jam, but there's nothing stuck in it. We can use another one, but it's a hassle.”
Thank you. I've handed everything over to our support team as a ticket and noted a callback for you.
- Category
- Incident
- Customer no.
- 20517
- Contact
- Ms Hoffmann, Brandt Tax Advisors
- Device
- Printer at reception
- Symptoms
- Paper jam message, no jam
- Priority
- Normal · Callback noted
Ticket created in TANSS, summary emailed to support
Benefits
More focus for your technicians. More overview in support.
qutee.ai is not a traditional voicemail.
- 01
Always reachable for customers
Calls are answered even when every technician is busy, at night and on weekends.
- 02
Fewer interruptions
Your team can work with focus. Only what you define as urgent is put straight through.
- 03
Complete tickets
Customer number, device, symptoms and priority arrive neatly captured, not on a sticky note next to the keyboard.
- 04
Professional first impression
Customers immediately reach someone who listens, instead of a voicemail or an engaged tone.
Trust & Technology
AI telephony you can trust.
qutee.ai was built with maximum focus on data privacy and security. Developed in Germany, hosted in the EU.
GDPR-compliant
EU hosting and clear data processing. All customer and ticket data stays in the EU.
Quick to launch
No big IT project required. Typically live within a few days.
Customisable
Dialogues, priorities, routing rules and ticket handover individually configured for your support.
No new phone number
Your existing hotline number stays the same. A simple call-forwarding rule is all it takes.
Frequently asked questions
Yes. qutee.ai can be connected to Zammad or TANSS and hands over every call as a ticket with customer number, symptoms and priority. The connection is set up together with you during onboarding. Without a ticket system, you get every report as a summary by email or in the qutee dashboard.
Yes. You decide what counts as urgent, for example a server outage or no internet in the whole office. In those cases qutee.ai transfers the caller directly to a predefined number, such as your on-call line. Calls can also be transferred when someone explicitly asks to speak to a technician.
No. qutee.ai doesn't reset passwords, doesn't access your customers' systems and doesn't troubleshoot. The assistant captures the problem in full and only answers questions you've stored answers for, such as your support hours. The fix stays with your team.
Yes. Outside your support hours, qutee.ai takes every report, captures it in full and only forwards what you've defined as urgent. Everything else is ready the next morning as a ticket or summary.
No. Your well-known hotline number stays exactly as it is. A simple call-forwarding rule (e.g. when busy or outside support hours) to a number we provide is all it takes.
More industries
qutee works in many industries.Find yours.
- Car dealershipQualify vehicle enquiries, capture callbacks.
- HotelTake bookings, service questions and event requests.
- Property managementCapture tenant requests, damage reports and viewings.
- InsuranceReport claims, capture requests in a structured way.
- Medical practiceCapture appointment, prescription and callback requests.
- Dental practiceBook check-ups, route patients in pain.
Test qutee.ai with real IT support scenarios.
See how qutee.ai automatically handles incident reports, outages, password requests and callbacks. Free for 14 days.