Industry solution for medical practices
Never miss a patient call.Even when everything at reception happens at once.
qutee.ai answers your patients' calls around the clock, books appointments in your calendar, notes prescription and referral requests and answers questions about opening hours and directions. So your team can focus on the people in the practice.
The problem
When the line is busy, everything piles up at reception.
In many practices the phone never stops ringing. It wears your team down, and patients simply can't get through.
Constantly engaged line
At 8 a.m. everyone calls at once. Patients who can't get through keep redialling or give up.
Reception torn between desk and phone
Your staff check patients in, scan insurance cards and answer the phone at the same time. In the end, everyone waits.
The same questions, again and again
Opening hours, holiday cover, prescription collection or what to bring: routine questions eat up a lot of time.
A day with qutee
This is your day with qutee.
07:40
Before the practice opens.
A patient needs to cancel her appointment before the practice opens. qutee takes the cancellation and passes it straight to the team.
10:15
When reception is busy.
The waiting room is full and the phone keeps ringing. A patient orders a repeat prescription. qutee takes down the request with all the details.
19:30
Even after surgery hours.
A daughter is looking for an appointment for her father, who is new to the practice. qutee finds a free slot and books it straight into your calendar.
08:00The next morning
Your team starts prepared.
Every call, request and next step is ready as a summary. Nothing has slipped through.
Use cases
One AI assistant for every call to your practice.
qutee.ai guides callers through the conversation in a friendly way, asks the right follow-up questions and sends your team a clear summary at the end.
- 01
Appointment booking
Book appointments directly in your connected Google or Outlook calendar, following your practice's rules.
- 02
Cancellations
Take cancellations and rescheduling requests and pass them to the team right away, so the slot can be given to someone else.
- 03
Prescription & referral requests
Capture name, date of birth and request. Your team reviews every prescription and referral request as usual.
- 04
Callback requests
Note questions about test results or sick notes as callback requests: with name, number, topic and preferred time.
- 05
Routing urgent calls
Forward urgent calls to reception. For emergencies, qutee.ai can point callers to 112.
- 06
Frequently asked questions
Opening hours, directions, parking, holiday cover and what to bring to an appointment: answered around the clock.
How it works
Every call. Fully documented.
The patient speaks naturally. qutee.ai asks the right follow-up questions, books the appointment and sends your team a structured summary.
“Hello, I've just moved to the area and I'd like an appointment for a check-up.”
Of course. Have you been to our practice before, or is this your first visit?
“It's my first visit. Would a morning next week be possible?”
There's a free slot on Tuesday at 9:30. May I take your name, date of birth and a phone number for the booking?
“Sure, Lena Hoffmann, 14 March 1988, +44 7911 555123.”
Thank you, Ms Hoffmann. Your appointment on Tuesday at 9:30 is booked. Please bring your insurance card.
- Category
- Appointment booking
- Patient
- New patient
- Request
- Check-up
- Appointment
- Tuesday, 9:30
- Note
- Bring insurance card
- Status
- Booked in calendar
Automatically emailed to the practice team
Benefits
More calm at reception. More time for patients.
qutee.ai is not a traditional voicemail.
- 01
Always reachable
Calls are answered even when reception is busy, at lunchtime or after surgery hours.
- 02
Appointments without phone time
qutee.ai books appointments straight into your calendar, following the times and rules you set.
- 03
Relieved practice team
Routine questions and prescription requests arrive in one place. Your team works through them calmly instead of constantly jumping to the phone.
- 04
Friendly first impression
Patients are greeted warmly right away instead of hearing an engaged tone.
Trust & technology
AI telephony you can trust.
qutee.ai was built with maximum focus on data privacy and security. Developed in Germany, hosted in the EU.
GDPR-compliant
EU hosting and clear data processing. All patient data stays in the EU.
Quick to launch
No big IT project required. Typically live within a few days.
Customisable
Greeting, questions, routing and notifications set up individually for your practice.
No new phone number
Your familiar practice number stays the same. A simple call-forwarding rule is all it takes.
Frequently asked questions
No. qutee.ai gives no medical advice, makes no diagnoses and does not issue prescriptions. The assistant takes requests such as repeat prescriptions or referrals and passes them to your team. Questions about symptoms or test results are noted as callback requests.
qutee.ai is not an emergency service. You can set it up so that callers with an emergency are pointed to 112 or forwarded straight to a number at your practice.
Yes. If your Google or Microsoft 365/Outlook calendar is connected, qutee.ai books appointments directly there, following the rules you set. If needed, we can set up a connection to your practice management software individually. All other requests reach your team by email or in the qutee dashboard.
No. Summaries, prescription requests and callback requests land in your usual email inbox or neatly in the qutee dashboard. Your team works exactly as before.
No. Your practice's familiar number stays exactly as it is. A simple call-forwarding rule (e.g. when busy, at lunchtime or outside opening hours) to a number we provide is all it takes.
More industries
qutee works in many industries.Find yours.
- Dental practiceBook check-ups, route patients in pain.
- TradesTake jobs, emergency calls and site visits.
- Tax advisorsAnswer client questions, book first meetings.
- Law firmTake new enquiries, book first consultations.
- Real estate agentQualify prospects, book viewings.
- GymBook trial sessions, answer member questions.
Test qutee.ai with real practice scenarios.
See how qutee.ai automatically handles appointment requests, prescription orders, cancellations and callback requests. Free for 14 days.